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Warranty Policy

Complete Protection for Your Products

Ruponti prioritizes the safety and security of customers through various warranty facilities such as Brand Warranty, International Warranty, Service Warranty and Parts Warranty.

All these warranty facilities give you limited warranty rights from Ruponti, or the manufacturer company, or the brand, for the duration specified on the product description page. The Limited Warranty Time Period starts on the date of purchase from Ruponti. The limited warranty applies to the physical product, and only for physical products, purchased from Ruponti.

Our Warranty Types

Official Warranty

Brand & International Warranty

Full manufacturer coverage with support from authorized service centers.

Service Warranty

Material Defect Coverage

Protection against manufacturing defects during normal usage.

Parts Warranty

Individual Part Coverage

Specific protection for individual components of your product.

Brand Warranty

Manufacturer Coverage

Direct protection provided by the product manufacturer.

What Does Official Warranty Cover?

Coverage Details

In case of "Official Warranty" - Brand Warranty & International Warranty, customers are requested to communicate with the brand or the internationally authorized Customer Service Point to avail after sales service. You can also directly communicate with Ruponti customer support. We will ensure the collection of your product and safely contact the Brand on behalf of you, for availing your service warranty. Once your product has been serviced successfully, from the specific brand authorized service providers, we will deliver back the product to you, FREE of cost.

⚠️ Important Notes

  • In case of International Warranty, the Warranty is usually automatically activated for some brands. However, if the particular brand does not activate the Warranty automatically, the customer must have the warranty card provided with the product itself in the sealed package.
  • For various products carrying Brand Warranty, the accompanying Warranty service varies differently between Commercial use and Household usage.

What Does Service Warranty Cover?

The "Service Warranty" covers any material defects under normal usage during the warranty period. The following terms and conditions apply:

✅ Covered Issues

Any malfunctioning issues will be under the service warranty coverage at the payment of a Service Fee if the problem is not caused by the user/customer. (For example - product malfunctioning issues or battery drainage issues or power supply issues will be covered under warranty)

❌ Not Covered

Any accidental issues will void service warranty. (For example - in case of mobile phones and tablets; broken display, bending, scratch, dent, burn, soaked or liquid damage, root or manual update will not be covered under warranty)

What Does Parts Warranty Cover?

The "Parts Warranty" covers any damage under normal usage during the warranty period to any part of the product which carries a valid Parts Warranty.

Duration

The duration of the warranty period varies from product to product, and the details of the warranty will be mentioned with the accompanying warranty card. However, as many products or its models go out of production after a certain period of time, the replacement of the part may take some time. Ruponti's Customer Service will communicate with the customer regarding the details.

Warranty Card Requirements

In order to avail the warranty facility, the customer must have the original warranty card and customer invoice copy. Otherwise, the Parts Warranty cannot be availed.

📌 Important Note

Parts Warranty does not cover any damages, failure or defects to the products accessories such as batteries, remote, electrical adapter etc.

How to Obtain Warranty Service

If the product does not function as warranted during the warranty period, you may obtain warranty service by contacting Ruponti customer support at 01856925692.

Before Sending for Service

  • In case of Mobile phones, Tablets, Desktops or Laptops, you must soft reset your device and have proper data backup before sending. Ruponti shall not be liable for any data loss.
  • You will have to ensure that the problem has been described in details and elaborately in both the given Return and Servicing Form.
  • You must have the original Customer Copy of your invoice at the time of filling in the forms.

Service Process

  • Before servicing, the Customer must pay the Servicing Fee in full.
  • Ruponti will run Quality Control tests to ensure the validity of the product complaint.
  • The servicing process may take 7-30 working days, depending on the product type.
  • If any additional parts are required, you will have to bear the cost in advance through bKash/Cash, unless it falls within the duration of the Parts Warranty.

Non-Functional Products

If your product is non-functional on arrival, or is otherwise eligible for return and replacement, you can call Ruponti at 01856925692 within 3 calendar days of delivery to avail a return or replacement (subject to certain terms and conditions).

Warranty Service Outside Dhaka

Delivery & Servicing Information

If you live outside Dhaka, you can send your product via Sundarban Courier Service. After receiving your product, it will take 7-30 working days, depending on the product and its category, to ensure the servicing of your product and its delivery back to you. We ensure safe transportation and maintain the warranty coverage throughout the process.

What This Warranty Does Not Cover

  • Damages that arise from negligence, misuse or any form of use that is not in accordance with the product instructions.
  • Cosmetic damages such as scratches, nicks, stains and dents.
  • Consumable parts such as batteries, or accessories such as remote unless product damage has occurred due to a defect in materials or workmanship.
  • Damage caused by service performed by anyone who is not an authorized service provider of Ruponti.
  • Damage to a product that has been modified or altered before submitting any complaint.
  • Modification or service by anyone other than warranted seller/brand/manufacturer.
  • Failure or damage resulting from negligence, misuse, abuse, accident, modification, power surges, improper maintenance, unsuitable physical or operating environment, water, flood, fire, natural disasters, or other acts of nature or external causes.
  • Damage due to not using product according to the product information materials or user guides.
  • Products or parts with an altered identification label or from which the identification label has been removed.
  • If any customer gets servicing done by any unauthorized third party service provider, the service warranty will become void.

📋 Important Notes

  • All products and brands listed under a particular category may not have the same warranty policy. It depends on the particular Brands/Seller's warranty policy.
  • In case of Official (Brand or International) warranty, please review their product warranty policy carefully.
  • Some promotions may or may not follow this policy.
  • Ruponti and its authorized persons have full authority to bring changes in any service warranty policies.
  • Terms of service and warranty may change with or without prior notice. Consumers are responsible for keeping up with all policy changes.

Contact Us for Warranty Support

Get in Touch

Phone: 01856925692

Email: support@ruponti.com

Website: www.ruponti.com