Return & Refund Policy
Customer satisfaction is our priority. Easy returns within 5 days of delivery.
Thank you for shopping at Ruponti! We offer refunds or exchanges within 5 calendar days of the delivery date. If more than 5 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
🔄 Return Process
Submit Return Request
Contact [email protected] with your order details and reason for return within 5 days of delivery.
Package Your Item
Pack the item securely in original packaging with all seals, labels, and tags intact.
Ship to Us
Send the package to us using a trackable courier service (shipping cost is non-refundable).
Inspection & Approval
We inspect your return within 5-7 business days and notify you via email.
Receive Refund
Approved refunds are credited to your original payment method within 3-5 business days.
✅ Eligibility Criteria
Items Must Be
- Unused and unopened
- In original condition
- In original packaging
- With all seals, labels & tags intact
Documentation Required
- Receipt or proof of purchase
- Valid order number
- Original invoice
- Contact information
❌ Non-Returnable Conditions
Items We Cannot Accept
- Products with broken seals or opened packaging
- Items returned for personal preferences (color, scent, texture)
- Returns due to skin incompatibility
- Unsubstantiated authenticity concerns
- Health & personal care items
- Gift cards and promotional gifts
- Items returned without prior approval or after 5 days
⚠️ Skincare Products Policy
🧴Special Policy for Imported Skincare Items
Since we deal with imported and sensitive skincare products, we have strict return policies for health & safety reasons. We cannot accept returns due to:
- Disliking the product smell, color, or texture
- Product not being suitable for your skin type
- Concerns about authenticity without valid documentation
- Opened or broken seals
💡 We recommend performing a patch test before using any new skincare product. Skin reactions vary by individual.
🔁 Exchange Policy
Defective or Damaged Items Only
We replace items only if they are defective or damaged upon delivery.
📦 Shipping & Refund Deductions
Return Shipping
- ✓ Customer pays for return shipping
- ✓ Shipping costs are non-refundable
- ✓ Use trackable courier (we won't guarantee receipt)
Refund Amount
- ✓ Original product price refunded
- ✓ Return shipping cost deducted
- ✓ Original delivery charge not refunded
⏱️ Refund Processing Timeline
Inspection: 5-7 business days
Approval Notification: Via email
Refund Credit: 3-5 business days to your original payment method
🆘 Missing or Late Refunds
If you haven't received your refund, try:
- Recheck your bank account (may take extra days to appear)
- Contact your bank or credit card provider
- Check your email for approval notification
Contact us:
📧 Email: [email protected]
📱 Phone: 01856925692